General Conditions of Online Sales

1. GENERAL CONDITIONS OF ONLINE SALES This section contains the conditions governing the use of this website (“www. Rialmapartyideas.com”) and the purchase of the items it contains (henceforth the “Conditions”). The user (henceforth also “Customer”) is requested to carefully consult these Conditions, as well as the Data Protection Policies before using this website. Browsing and transmitting a purchase order on this site implies clear and unequivocal acceptance of the Data Protection Conditions and Policies. 2. SUBJECTS The seller’s products (henceforth the “Seller”) is: RIALMA di Carlo Alberto Marchesini, with registered office in via Pablo Picasso n. 61/63, 20025 – Legnano (MI), Tax Code MRCCLL63H05H264C, VAT number 08211740157 and REA n. MI – 1160876. Further contact information can be found in the “Contacts” section of this website. The information or personal data provided by the user will be processed in accordance with the provisions of the Data Protection Policies. By using the website, the Customer authorizes the processing of such information and personal data. The user will be identified through the data entered (by the same) in the purchase proposal which must be accurate and truthful. In the event that false and / or truthful data are provided, the Seller is exonerated from any responsibility in this regard. The product offer on the Site are aimed at adult customers. Therefore, by placing an order through this Site, the user guarantees that he is over the age of 18 and that he has the ability to negotiate for the stipulation of valid and binding contracts. 3. WEBSITE TERMS OF USE By using this Site and / or placing orders through it, the user agrees to: a) Use the Site only for consultations or legally valid orders; b) not to place false or fraudulent orders. If we have plausible reasons to believe that such an order has been placed, we will be authorized to cancel it and to inform the competent authorities for the appropriate evaluations and measures to adopt; c) provide us with your e-mail address, postal address and any other data appropriate for the complete execution of the order in a truthful and correct manner. Likewise, the user consents to the use, by the Seller, of this information for communication between the Parties (in this regard, users are invited to read the Information on the Protection of Personal Data). 4. OBJECT These Conditions exclusively govern the purchase of products published on the website www. rialmapartyideas.com (henceforth the “Site”). On the contrary, they do not regulate the sale of products or services by parties other than the Seller who are present on the Site through links, banners or other hypertext links. The Seller is not responsible for the supply of goods and services by third parties. The images shown on the Site are for illustrative purposes only and do not in any way constitute a contractual element. The Seller undertakes to describe the products and their characteristics in as much details as possible, also adopting technological solutions aimed at minimizing inaccuracies. However, there may be some discrepancies between reality and illustrative representations and this also due to the technical characteristics and resolution of the image provided by the user’s devices to browse the Site. The Seller, therefore, is exempt from any liability in this regard. 5. CONCLUSION OF THE CONTRACT The information referred to in these Conditions and the details contained on this Site do not constitute an offer to the public, but a mere invitation to make a purchase proposal (henceforth “Proposal” or “Order”). Once the Proposal has been made, the Customer will receive an email confirming receipt and processing of the Order. There will be no contract between the Customer and the Seller in relation to any products until the Order placed has not been explicitly accepted. If the Proposal is not accepted and a debit has already been made to your account, the amount of the same will be returned to you in its entirety. The online purchase contract (henceforth the “Contract”) will therefore be considered concluded only when the Customer receives the confirmation of receipt and processing of the order. The Seller will proceed to the production and then to the fulfillment of the order once the payment has been received in its entirety. To make the Proposal, the Customer must enter their data in the form in the checkout section, where, in addition, the order summary will be indicated, as well as costs, shipping times and payment methods. The customer undertakes to verify the correctness of the data entered by him and to promptly communicate any changes and errors. The seller, Rialma Party Ideas, may exercise the right to refuse orders placed by customers with whom there is a dispute and / or a dispute relating to a previous Order. The Conditions may be modified unilaterally by the Seller without prior notice. 6. PRICES The prices of the products displayed on the site are VAT excluded. Some prices do not include shipping costs, which will be calculated later in the “Shopping Cart” section. The customer is therefore required to pay the price displayed at the time the order is placed. Prices can be changed by the Seller at any time without prior notice. The Seller undertakes to verify the correctness of the Prices before sending the order confirmation and processing it. However, due to technical or other problems, the price indicated on the Site may be lower than the real sale price. Should this happen, the Customer will be contacted to verify if he intends to purchase the Product at the correct price anyway. If you do not wish to proceed with the purchase, the order will be canceled. 7. METHOD OF PAYMENT Payments on the Site can be made in the various ways indicated below: A) Credit card At no time the Seller can access and view the credit card data used by the Customer in full. The payment, in fact, is managed directly by a third platform. Therefore, the Seller is relieved of any liability and / or fraudulent action that the Customer should suffer from third parties in relation to his credit card and / or for activities connected or consequential to the payment made in favor of the Seller. If the transaction is refused for various reasons it doesn’t depend on the Seller, such as, for example, the malfunction of the merchant or insufficient funds, the order will be automatically canceled. B) Bank transfer By choosing this payment method, the Customer undertakes to make the transfer within 3 days of confirmation email and order processing. Payment must be made on the bank credentials received by email. If the Seller does not receive any credit from the customer within this period the order will not be processed and the Seller reserves the right to cancel it. The Seller will start the production and fulfillment of the order only when it will actually receive credit for the agreed price. It will therefore be the customer’s responsibility to send the receipt of the bank transfer, by writing to info@rialmapartyideas.com (the email must include the order number as the subject). C) PAYPAL Through this payment method, the customer will be redirected directly to the PayPal platform where he will have to enter his credentials and access his account. We only accept payments from verified accounts, any payments received from unverified accounts will not be accepted with consequent cancellation of the order. D) PostePay recharge This payment method is valid only for Customers resident in Italy. The Postepay on which the payment must be made is a POSTEPAY EVOLUTION BUSINESS registered to Rialma di Carlo Alberto Marchesini. By choosing this method, the customer agrees to make the payment within 3 days of order confirmation on the credentials received by email. Not receiving any credit from the customer within this period, the order will be canceled. The Seller will start the production and fulfillment of the order only when the full payment is received on the POSTEPAY EVELUTION BUSINESS account registered to Rialma di Carlo Alberto Marchesini. It will therefore be the customer’s responsibility to send the receipt of the bank transfer, by writing to info@rialmacakedesign.com (the email must include the order number as the subject). 8. SHIPPING AND DELIVERY The Seller carries out national and international shipments, entrusting its products to specialized couriers and identified by the Seller himself. The products ordered will be shipped to the delivery address indicated by the Customer at the time of the order. In the event that the customer or a representative is not present at the time of delivery, the package will be left in storage at the courier depot in charge of delivery. Any storage costs will be charged to the customer. The customer will have two days to collect the goods, in case the Customer does not collect the package within 48 hours, it will be sent back to the Seller’s premises. Upon receipt of the product, it is the Customer’s responsibility to check the integrity of the package, immediately reporting any anomalies (such as, for example, damage to the box) to the courier. The Customer is also required to have such anomalies noted on the delivery note by the courier, thus accepting the package with reserve. Furthermore, it is the Customer’s responsibility to inform the Seller about the fact and not later than 24 hours after receiving the good. In the event that the Customer does not follow the instructions referred to in this section, he will automatically lose his rights in this regard. Shipping costs vary according to the product chosen and the geographical area from which the purchase is made. The shipping costs are indicated in the shopping cart. Shipping times are indicated in the “check out” section. Below are indicated shipping times according to the geographical area: – Italy: 48-72 hours (working days) – France: 3-6 (working days) – Ireland, Portugal and Eastern European countries: 10 working days – Rest of Europe: 6-7 working days – U.S.A: 25-30 working days (excluding customs formalities) – Canary Islands: 15-20 working days (excluding customs formalities) Shipping times refer only to working days, i.e. Saturdays and Sundays are excluded. The Seller undertakes to respect the delivery times. Any delays caused by the courier or which are beyond its sphere of control (such as unforeseeable circumstances or force majeure) will not be attributable in any way to the Seller. It will be the Seller’s concern to inform the Customer and provide updates on delivery times. The Customer can check the status of his shipment through the tracking number he will receive by SMS/e-mail from the courier. In case of non-receipt of the tracking number by the courier, you can contact the Seller who will provide it promptly. 9. RIGHT OF WITHDRAWAL AND REFUNDS The customer has the right of withdrawal without penalty no later than 14 days from receipt of the goods. The products must be returned in their integrity and entirety, complete with all their parts and their own packaging. By way of example, the table letters must be packed in bubble wrap paper, protected with the polystyrene plates and chips with which they are shipped, inserted in the specific cardboard box closed with adhesive tape. Returned products must not have been used or damaged. The costs for returning the goods are charged to the customer (including any customs duties, if any). To finalize the withdrawal, it will not be enough to return the goods but it will be necessary to fill in the following form and send it by registered letter with return receipt at the following address Via Picasso 61-63, Legnano (MI), post code 20025 or by certified email (for customers residing in Italy) at the address posta@pec.rialmacakedesign.com or by e-mail (for customers residing outside Italy) at the address info@rialmapartyideas.com. After notifying your intention to withdraw, the Customer must return the product within and no later than 7 days. The Seller reserves the right to accept the return only if all the clauses referred to in this point are respected. Once the suitability of the return has been ascertained, the Seller will arrange the refund within 14 days of receiving the goods. In this regard, the Seller will reimburse only the price of the product. The shipping costs incurred by the Seller for delivery are excluded, as indicated on the invoice applied on the product packaging. In the event that the Customer does not comply with the procedures described above to exercise the right of withdrawal, he will not be able to obtain a refund. The Seller will communicate the non-acceptance of the return within 10 days of receiving the goods with the relative reasons. The customer, no later than 7 days, can decide whether to have the returned goods back at his own expense. Otherwise, the Seller will keep the returned products inclusive of the sum paid by the Customer for the purchase. The right of withdrawal is excluded for customized products. 10. FORCE MAJEURE CLAUSES The Seller will not be held responsible in any way for non-fulfillment or delay in the execution of any of the obligations under the Contract caused by events that are outside its sphere of control and organization (henceforth “Force Majeure”). For Force Majeure we mean any act, event, non-occurrence, omission or accident beyond any reasonable control; this expression includes but is not limited to: strikes, lockouts or other labor unrest, riots, rebellion, invasion, terrorist attacks or threats of terrorist attacks, wars or threats of war, fires, explosions, storms, floods, earthquakes, landslides, epidemics or other natural disasters, inability to use railways, shipping, air, motor transport or other means of public or private transport, inability to use public or private telecommunications networks, acts, decrees, laws, regulations or restrictions of any government, any strike, disaster or maritime, postal or other relevant means of transport accident. 11. WARNINGS The products for sale on the Site are made with expanded polystyrene complying with standard UNI EN 13163. Therefore, these products must never be placed in direct contact with foodstuffs. The expanded polystyrene used is not fireproof. Therefore, the Seller recommends keeping the products away from fire or heat sources. At the explicit request of the customer, it is also possible to make products with self-extinguishing material but, in this case, the price will be adjusted accordingly. It is recommended to keep the purchased products away from children. The Seller declines all responsibility for improper use of the products. 12. SAFEGUARD CLAUSE If any article of these Conditions, or part of it, or any of the provisions of the Agreement, should be judged invalid, unlawful or unenforceable by the competent authority, such article, clause or provision will be considered as not affixed. This will not compromise in any case and for any reason the validity and compliance with the clauses and provisions contained in these conditions. 13. PRIVACY The buyer’s data are processed in accordance with current legislation regarding the processing of personal data. In this regard, the user is invited to visit the Privacy Policy section of this Site. 14. APPLICABLE LAW AND JURISDICTION These Conditions are governed by Italian law and interpreted on the basis of it, without prejudice to any other mandatory rule prevailing in the country of the purchaser’s habitual residence. Consequently, the interpretation, execution and termination of these Conditions are subject only to Italian law. Any disputes relating to or resulting from the same must be resolved before the Italian judicial authority. In particular, if the user qualifies as a consumer, any disputes must be resolved by the court of the place of domicile or residence of the same according to the applicable law.